Privacy Policy 4shared — Our Commitment to Protecting Malaysian Members' Data

1 Introduction

4shared ("we", "the Company", or "the Platform") values the privacy of every member who uses our online entertainment platform at 4shared.best. This Privacy Policy explains how 4shared collects, uses, stores, protects, and in some cases discloses your personal information when you use our services.

This Policy applies to all users of the 4shared platform in Malaysia, including visitors browsing our website without registering, prospective members in the process of signing up, and registered members actively using our services. By accessing or using any part of the 4shared platform, you agree to the practices described in this Privacy Policy.

This 4shared Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform serving Malaysian users, we are fully committed to ensuring your personal data is handled in compliance with applicable Malaysian law.

2 Personal Data We Collect

4shared collects members' personal data through various means as you use our platform. Below are the categories of data we collect, along with the purpose and method of collection:

Information you provide directly:

• Registration information: Full name, Malaysian phone number, email address, and a password of your choice upon account registration.
• Identity verification information: National identity card number (MyKad), copies of verification documents, and a facial photograph when required for the KYC (Know Your Customer) process.
• Financial information: Malaysian bank account numbers, eWallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), and records of deposit and withdrawal transactions in MYR.
• Communication information: The content of correspondence with the 4shared support team via email, chat, or other channels.

Automatically collected data:

• Technical data: IP address, browser type, device operating system, screen resolution, and other device information.
• Usage data: Pages visited, games played, session duration, login frequency, and in-platform actions.
• Location data: General location based on IP address, for the purpose of verifying that access originates from a permitted operating region.
• Cookie data: Information stored through cookies and tracking technologies, as described in further detail in Section 6.

3 How We Use Your Personal Data

4shared uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and managing your 4shared account, including processing logins, password recovery, and profile updates.
• Transaction processing: Processing deposits and withdrawals in MYR via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, and other supported Malaysian payment methods.
• Service delivery: Grants you access to all games on 4shared, including slots, roulette, Sports Betting on the Malaysia Super League and EPL, lottery, and jackpot.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering, bonus abuse, and other security threats to our platform and members.
• Eligibility verification: Ensuring that only eligible individuals — including a minimum age of 21 and Malaysian residency status — are able to use the 4shared platform.
• Customer support: Handling inquiries, resolving technical issues, and managing complaints in Bahasa Melayu through our 24/7 support team.
• Service communications: Sending important account notifications relating to transactions, policy updates, and security information via email or SMS.
• Platform improvements: Analyses usage patterns on an aggregated, anonymised basis to help us improve the user experience, platform performance, and 4shared service quality.
• Legal compliance: Complying with applicable Malaysian legal obligations, including the PDPA 2010 and relevant financial reporting requirements.

4shared will not use your personal data for third-party marketing without first obtaining your explicit consent. You have the right to withdraw that consent at any time by contacting our team.

4 Disclosure of Data to Third Parties

4shared does not sell members' personal data to any third party. However, in the course of operating the platform, we may share certain data with the following parties for legitimate reasons:

• Payment processors: Required transaction information is shared with Malaysian eWallet providers and banks (Touch 'n Go, GrabPay, DuitNow, FPX banking institutions) to process deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game provider: Minimal game data required is shared with licensed game providers such as Pragmatic Play, Playtech, Microgaming, NetEnt, Habanero, and Spadegaming to facilitate game sessions. This data does not include your financial information or full identity details.
• Technology service providers: Server infrastructure and cloud service providers that support the operation of the 4shared platform. All such providers are bound by data processing agreements that comply with the PDPA 2010.
• Auditing body: Independent auditing bodies granted limited access to game data for the purpose of verifying the fairness and RTP accuracy of our games.
• Legal authorities: Where required by Malaysian law, court order, or a lawful request from a law enforcement authority, 4shared will disclose the necessary data. We will notify affected members of such requests to the extent permitted by law.

5 Data Security

4shared invests seriously in data security infrastructure to protect the personal information of every Malaysian member. The security measures we have implemented include:

• AES-256 Encryption: All personal data stored in our databases is encrypted using the AES-256 encryption standard — the same standard used by Malaysia's leading banks and international security agencies.
• HTTPS/TLS: All communications between your browser or application and 4shared servers are secured using the HTTPS protocol with the latest TLS certificate, ensuring that data in transit cannot be intercepted.
• Internal access controls: Access to members' personal data within 4shared's systems is restricted to staff who require it to perform their duties, in accordance with the principle of least privilege.
• 24/7 security monitoring: Our automated monitoring system operates around the clock to detect suspicious activity, unauthorised access attempts, and other security threats in real time.
• Periodic security audits: The 4shared platform undergoes regular security audits by external experts to identify and address any vulnerabilities before they can be exploited.
• Encrypted passwords: Member passwords are not stored in plain text — they are stored using an irreversible cryptographic hashing function.

While 4shared takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. You also play an important role in your account's security — use a strong password, do not share your login credentials, and notify us immediately if you suspect any suspicious activity on your account.

6 Cookies & Tracking Technologies

4shared uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members use our services. The following are the types of cookies we use:

• Essential Cookies: Required for the core operation of the 4shared platform — including login sessions, account security, and transaction processing. These cookies cannot be disabled, as the platform will not function properly without them.
• Functional Cookies: Saves your preferences such as language, display settings, and game choices so you do not have to reconfigure them each time you log in to 4shared.
• Analytics Cookies: Collecting anonymous information about how members use the 4shared platform — including the most frequently visited pages and most popular games. This data is used to improve the platform.
• Security Cookies: Used to identify trusted devices, detect suspicious login attempts, and protect your account from unauthorised access.

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the 4shared platform. Note: 4shared does not use third-party cookies for advertising purposes.

7 Your Rights as a 4shared Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a 4shared member have the following rights regarding your personal data:

To exercise any of the rights above, please contact the 4shared privacy team by email at support@4shared.best stating the right you wish to exercise and sufficient information for us to identify your account. We will respond within 14 business days of receiving your request.

8 Data Storage & Transfers

4shared retains members' personal data for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. General retention periods are as follows:

• Active account data: Retained for the duration of your active 4shared membership and for up to 7 years following account closure, for legal compliance and financial audit purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Support communication records: Retained for 3 years from the date of last interaction for service quality and dispute resolution purposes.
• Security logs: Retained for 12 months for fraud detection and security incident investigation purposes.
• Cookie data: Validity periods vary by cookie type — session cookies expire when you close your browser, while persistent cookies have a set validity period such as 30 days to 1 year.

4shared members' personal data is stored on servers housed in secure data centres. Any cross-border data transfers are carried out with appropriate safeguards in place, including data transfer agreements that comply with Malaysia's PDPA 2010 requirements.

9 Children's Privacy

The 4shared platform is intended for users aged 21 and above only. We do not knowingly collect or process personal data from individuals under the age of 21.

Should we become aware that personal data of an individual under the age of 21 has been collected without proper age verification, we will take immediate steps to delete that data and terminate the associated account.

If you are a parent or guardian and have reason to believe that your child has registered for or is using the 4shared platform, please contact us immediately at support@4shared.best so we can take appropriate action without delay.

10 Changes to This Privacy Policy

4shared may update this Privacy Policy from time to time to reflect changes in our practices, technology, Malaysian legal requirements, or legitimate business reasons. Any changes will take effect once the updated version is published on 4shared.best.

For material changes — those that significantly affect your privacy rights or how we use your data — 4shared will provide at least 14 days' advance notice before the changes take effect, via email to your registered address or a prominent notification on the platform.

Continued use of the 4shared platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data before those changes take effect.

The "Updated" date at the top of this page reflects the most recent date this Privacy Policy was revised. We encourage you to review this page periodically to stay informed of 4shared's current privacy practices.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 4shared handles your personal data, please contact our privacy team through the following channels:

When submitting a data rights request, please include the following to help us process it promptly: your full name as it appears on your 4shared account, your registered phone number, the type of request (access, rectification, deletion, etc.), and a brief description of the information you would like us to act on.

If you are unsatisfied with how 4shared has handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection supervisory authority in Malaysia.